Returns & Exchanges

Due to the perishable nature of our fresh pasta and artisanal sauces, we are unable to accept physical returns, but we are committed to ensuring you enjoy the perfect meal every time.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your pasta box for any signs of damage or missing ingredients to ensure everything is ready for your kitchen.

• 2.
  Document the Issue

  If your order is damaged or incorrect, please take clear photographs of the items and the delivery packaging as soon as possible.

• 3.
  Contact Our Chefs

  Email our customer care team within 24 hours of delivery with your order number and photos so we can investigate the issue immediately.

• 4.
  Resolution & Refund

  Once reviewed, we will issue a full refund to your original payment method or arrange for a complimentary replacement box to be sent in the next available slot.